The quality of the connection to the VTN is calculated as QOS quality of service which is then logged with trend screens. See more on QOS..

Our tech support can immediately call up data and determine where the problem lies. Generally we will know about a problem before the customer calls.

StatusPg

* Status updates are configurable from 1 minute to 24 hour intervals. These are retained on the server for 1-2 weeks for reference.